How and when your order gets to you.

Rates

The free shipping threshold is calculated on the basket subtotal in USD, before sales tax and after any discount code. Sales tax, where it applies, is calculated at checkout from your delivery address.

Where we ship

We ship within the United States only, including Alaska, Hawaii, Puerto Rico and the District of Columbia. We do not currently ship to other countries, to APO/FPO/DPO addresses, or to freight forwarders.

If you place an order for an address we cannot ship to, we will contact you and refund in full rather than leave it in limbo.

Dispatch and delivery times

• Dispatch: 1–2 business days from a completed order. Orders placed after 14:00 Eastern Time are treated as next business day.
• Delivery: 3–7 business days after dispatch, depending on distance.
• Business days are Monday to Friday, excluding federal holidays. We do not dispatch at weekends.
• Peak periods — late November and December — can add a day or two at the carrier’s end. We say so on the site when it applies.

If we cannot dispatch on time

Federal rules on mail, internet and telephone orders require a seller to ship within the time stated, or within 30 days if no time was stated, and to give the buyer a real choice if that cannot be met. Here is exactly what we do.

• We contact you before the deadline passes, not after, by email and by phone if we have your number.
• We give you a revised dispatch date and the choice of accepting it or cancelling for a full refund.
• If you do not respond, we cancel and refund. Silence is treated as a refusal of the delay, not as consent to it.
• Refunds go back the way you paid, within 7 business days of the cancellation.
• You are never charged for the delay, and we do not offer store credit in place of a refund.

If only part of your order is delayed, we ship what is ready and refund the rest, unless you tell us you would rather wait for a single parcel.

Tracking

Every parcel is tracked. You will get a dispatch email with the carrier and tracking number as soon as the label is created. Tracking can take up to 24 hours to show movement.

Missing or damaged parcels

• Tracking says delivered but nothing arrived: check with neighbours and around the property, then contact us. We open a case with the carrier and, if it is not resolved within 7 days, we replace or refund. You do not have to chase the carrier yourself.
• Parcel arrived damaged: photograph the packaging and contents before doing anything else and email the photographs to support@frankadamapparel.shop. We replace or refund, and we do not ask you to return a damaged item at your cost.
• Wrong item: tell us and we send the right one with a prepaid return label for the wrong one.

Address errors

We ship to the address exactly as entered at checkout. If you spot a mistake, contact us immediately — if the parcel has not been dispatched we will fix it at no cost. Once dispatched we can ask the carrier to redirect, but we cannot guarantee it, and a parcel delivered to an incorrectly entered address cannot be refunded. Please check the address before you confirm.

Packaging

Orders ship in recyclable paper mailers or cardboard boxes with paper tape. Gift sets ship in a plain recycled card box. Nothing arrives in printed plastic film.

Items with a hygiene seal — infant bodysuits and underwear — are individually wrapped. Please leave that wrapping intact until you are sure of the size, because those items cannot be returned once it is opened. See the returns policy.